Aramex started in 1982 as an express operator rapidly establishing itself into a global brand recognized for its quality service and unique multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX.

Today Aramex and its worldwide alliance form an extensive transportation network that spans the four corners of the globe. With offices strategically located in major cities, Aramex offers customers around the world comprehensive transportation solutions that range from international and domestic express delivery, freight forwarding, logistics and warehousing to publication distribution and specialized shopping services such as the Shop&Ship U.S. mailbox and Shop the World catalog shopping.

The Aramex-led Global Distribution Alliance (GDA) brings together 40 independent express companies from around the world, each specializing in their own region and together covering the world with the same, unified standards and business procedures. The network has more than 12,000 offices, 33,000 vehicles and 66,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.

A completely integrated information and communication technology infrastructure connects Aramex's worldwide operations, enabling a seamless flow of information between Aramex and its alliance members and customers. The network is empowered by the state-of-the-art Aramex-developed tracking system that has become the backbone of Aramex's business processes. Aramex also develops an array of customized IT solutions for its clients and trains their staff on working with the technology.

Aramex has designed and implemented a quality management system that demonstrates its ability to consistently provide enhanced services. The DQMS (Aramex Documented Quality Management System) complies with the requirements of the international standard of ISO 9001:2000 and includes also a set of effective systems that measure customer satisfaction in order to ensure continuous service enhancement.

As a solution provider Aramex invests in building knowledge workers rather than employees. Only the best and qualified people are recruited by Aramex to provide its clients with customized services. Aramex trains its people extensively and continuously and empowers them to act as creative solution providers, providing the best quality service for their customers.

Innovation drives the daily work at Aramex. It dictates everything Aramex does to ultimately serve customers with efficiency and care. Whether by devising better ways to communicate with customers or faster ways to track their shipments, innovation leads the process. This innovation originally stems from listening to customers and addressing their needs. Small ideas and big ideas coming from all levels of the company continuously feed and are fed by this creative atmosphere. Aramex is an environment where creativity is celebrated and rewarded.

Aramex contributes to the progress of the communities in which it operates through supporting the same qualities it nurtures in its internal environment. It encourages and rewards innovation and achievement in the community through support for sports, education, entrepreneurship and literacy.

Commitment to Quality ... TAPA

As one of the industry's key quality indicators, the Transported Asset Protection Association (TAPA) has put in place rigorous guidelines and assessment criteria to ensure that every company meets a specified level of security throughout the supply chain.

Aramex has already received TAPA certifications for facilities in Bahrain, Riyadh, Dammam, Beirut, Amman, and Jebel Ali Free Zone in Dubai, and is moving towards certifying the rest of its facilities in the network.

Aramex Information Security Policy

Aramex has adopted an information security policy which addresses security issues related to the ownership, integrity and accessibility of information, and in particular, risks associated with the use of computers and networks for storing, transferring and processing information. Aramex has a strong commitment to protecting its critical information assets against unauthorized access and use, theft, modification, destruction and unauthorized disclosure, and regards the protection of information assets as a common responsibility of all staff.

This policy also supports Aramex objectives to comply with the International information security standards.